- Shipping Info
IMPORTANT! DUE TO THE COVID-19 PANDEMIC THERE ARE DELAYS WITH ORDERS ARRIVING. EXPECT TO ADD 2 WEEKS ONTO OUR DELIVERY ESTIMATES BELOW UNTIL FURTHER NOTICE.
We ship from Berlin, Germany. The shipping partners are Deutsche Post AG and DHL. You will find the shipping costs in the "Summary" before completing your order. Shipping partners and terms of affiliated artist pages might differ. Please check the "Summary" before you finish the order.
Within Germany via Deutsche Post: €6.50 insured/tracking
Within Europe via DHL: €9.00 not insured/no tracking
Outside Europe via DHL: €16.00 not insured/no tracking
Registered, trackable and insured mail and courier shipping is available upon request at an extra charge. Please email us before you place your order for this at firstname.lastname@example.org
Registered/insured mail with tracking within EU: €9.00 extra.
Registered/insured mail with tracking outside EU: €12.00 extra.
* Important note! We are not liable for any harm during the transport and we are not liable if the mail gets lost.
* Important note! If you do not request tracked and signed shipping with us and the order is returned after not being collected, we can not refund the costs of postage. We can only resend the order once new postage costs are paid.
* Important note! If you make a mistake with your address we can not help with changing it if the order is already shipped. Please be very careful with entering addresses when ordering.
- Return Policy
According to the Distance Selling Act(pursuant to Appendix 1 as referred to in Article 246a section 1 (2) sentence 2 of the Introductory Act to the German Civil Code (EGBGB), the customer (consumer) who acts for private purposes has the right to withdraw from the contract with Kompakt.
Instructions for Consumers / Right of Withdrawal
The consumer has the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods; or in the case of a contract where multiple items have been ordered within one order, and the items will be shipped separately, the withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires physical possession of the last item of the entire order; or in the case of a contract where delivery of the goods takes place in staggered consignments or parts, the withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last consignment or item.
The right of withdrawal is excluded for delivery of tickets (in general) and for unsealed audio or video recordings. A product is considered to be unsealed if the protective film of the media bears a notice that the opening of this film is to be regarded as such an unsealing. To exercise your right of withdrawal, you have to inform us of your decision to withdraw from the contract by means of a clear statement (e.g. a letter sent by e-mail). The withdrawal statement shall be sent to:
If you make use of this option, we will confirm receipt of such a withdrawal immediately (e.g. by e-mail). In order to ensure the withdrawal period, it is sufficient if you send the notification about exercising the right of withdrawal before the end of the withdrawal period.